topic Payment in Get Support

Payment

Oliver915 — Sat, 08 Mar 2025 00:08:09 GMT

Trying to pay but none of my credit cards will be accepted. Have tried signing up in the app and online.

Re: Payment

abtest — Sat, 08 Mar 2025 00:17:57 GMT

Are you seeing a specific error message?

Re: Payment

Oliver915 — Sat, 08 Mar 2025 00:21:51 GMT

It says "credit card validation failed". I get the same message on 3 different cards I have.

Re: Payment

Mxt — Sat, 08 Mar 2025 01:15:06 GMT

@Oliver915

After so many tries you wait an hour or better a day. Before logging back in, delete your browsing history, cache and cookies. Reboot. Then try again. You can also try using different browser and/or incognito mode.

If you are still having issue, you can send a message to CS-agents explaining the issue at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS Agents will reply to your community in box.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

abtest — Sat, 08 Mar 2025 00:33:38 GMT

Are these Canadian issued cards?

Re: Payment

Oliver915 — Sat, 08 Mar 2025 00:57:28 GMT

Yes they are