topic Re: Transfer in Get Support

Transfer

Aldona99 — Sat, 08 Mar 2025 06:26:30 GMT

Set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell

Re: Transfer

Sansan — Fri, 07 Mar 2025 19:07:14 GMT

Yesterday you were provided with a link to reach an agent for further assistance? Did you contact them?

Re: Transfer

Aldona99 — Fri, 07 Mar 2025 19:50:34 GMT

Doing that now

Re: Transfer

hTideGnow — Fri, 07 Mar 2025 20:05:08 GMT

HI @Aldona99

what error you got when you put in the Bell number?

some numbers cannot be transferred, what it the area code and the next 3 digits ?

Re: Transfer

Sansan — Fri, 07 Mar 2025 20:08:51 GMT

They might be busy. A lot of people with same complaint this week.

Re: Transfer

Aldona99 — Fri, 07 Mar 2025 21:21:25 GMT

The error message is from the website when I fill out the form correct.

Re: Transfer

Lia4 — Fri, 07 Mar 2025 21:21:46 GMT

The same thing happened to me, they told me I can't call and talk to anyone directly and I have to wait for support to respond to me but they've wasted my time all yesterday and today and now they said they can't do it and they've given me a number to call but its a telus number and they said they can't do it either. I have a post paid number from koodo. I asked if i can get a refund and they said I have to contact my bank and they can't refund. Absolutely ridiculous, just taken my money and does not care

Re: Transfer

Aldona99 — Fri, 07 Mar 2025 21:29:32 GMT

What’s the number they told you to call?

Re: Transfer

hTideGnow — Fri, 07 Mar 2025 21:31:32 GMT

HI @Aldona99

no porting to call the porting team if you have not got past the number transfer step

what is the area code and the next 3 digits you want to transfer?

Re: Transfer

Aldona99 — Fri, 07 Mar 2025 21:32:56 GMT

250

Re: Transfer

Sansan — Fri, 07 Mar 2025 21:41:31 GMT

Yes the phone number is for Telus, it's the parent company. But surely someone has to be able to figure it out. I would message them again. The last step to take is to do a chargeback. Public Mobile will block you from using credit card for 12 months. I heard it is PAIN. If you have another account with them, don't call the bank yet.

Re: Transfer

Lia4 — Fri, 07 Mar 2025 22:09:11 GMT

Still on the phone with them, they keep sending me back and forth between telus and koodo both saying they can't do anything until Public Mobile sends another request to port the number. But now the Customer Agent from public mobile says they can't send a request to port anymore and to call the number...

Re: Transfer

Aldona99 — Fri, 07 Mar 2025 23:09:20 GMT

What number?

Re: Transfer

hTideGnow — Fri, 07 Mar 2025 23:22:51 GMT

hi @Aldona99 what is the next 3 digits after the area code 250?