topic Re: Extremely slow data, anyone experience? in Get Support

Extremely slow data, anyone experience?

Bigele — Fri, 07 Mar 2025 22:03:18 GMT

I am at Richmond Hill Ontario. The whole month , I can only received 3G signal in my work place. All of my coworker that have Telus network is the same. Call customer service and try everything and still like this. Getting sick and tired on their network

Re: Extremely slow data, anyone experience?

hTideGnow — Fri, 07 Mar 2025 22:12:17 GMT

always like that at your work location or just today?

how about anyone using Bell? Telus actually use Bell networks in Ontario

And you cannot use 4G or 5G there?

Re: Extremely slow data, anyone experience?

will13am — Fri, 07 Mar 2025 22:17:22 GMT

@Bigele , perhaps your work location is in the center of a building that has thick concrete. Otherwise, it would appear that the Richmond Hill area is well covered with towers. Not having 4G/5G connectivity could be problematic going forward as the 3G network will eventually be shut down in the not too distant future. By change, are coworkers using Bell or sub brands also struggling with connectivity. In the GTA, Telus shares towers with Bell.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=43.883928&lng=-79.411926&zoom=12&type=Roadmap&layers=bt&pid=0&ds=0

Re: Extremely slow data, anyone experience?

Bigele — Tue, 11 Mar 2025 20:28:21 GMT

it use to be good and just recently it start going into 3g

Re: Extremely slow data, anyone experience?

Bigele — Tue, 11 Mar 2025 20:29:59 GMT

it use to be have 5g single inside the building . just recently all of a sudden i can barely received 3g signal