topic Re: Subscribing in Get Support

Subscribing

Taniasood — Fri, 07 Mar 2025 21:34:34 GMT

I am trying to transfer my number to public kobile but its getting failed

Re: Subscribing

hTideGnow — Fri, 07 Mar 2025 21:41:28 GMT

where you got the error? right at the phone number transfer step or at the step after, the Activating account step (the last step of the activation)

can you post the screenshot of the error?

Re: Subscribing

Taniasood — Fri, 07 Mar 2025 21:44:41 GMT

Re: Subscribing

hTideGnow — Fri, 07 Mar 2025 21:49:39 GMT

HI @Taniasood

ok, that is not related with the port but the account setup

first, remove the old carrier sim card (or disable the old carrier esim)

Then put the PM sim card in the phone to test (or if activating esim, go to Sim Manager or Settings->Cellular and check if PM esim is there, and make sure it is enabled , or Turn on this line and set as Primary)

if the sim not connecting, ask PM support to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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