topic Re: US Credit Card in Get Support

US Credit Card

calvinhtr1 — Fri, 07 Mar 2025 18:49:59 GMT

I am trying to switch the card I use to an American credit card, but it's not allowing me to submit because the field only allows postal codes. How can I use my US credit card? It says clearly at the top of the payments page that American credit cards are allowed, but I'm unable to save my US credit card information...

Re: US Credit Card

eddieO — Fri, 07 Mar 2025 19:00:44 GMT

@calvinhtr1 I'm quite certain that you can only use a Canadian Credit card, no international cards.

Try reaching out to a support agent to see if they can help you out, I could be wrong since you say you saw it state American CC can be used.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: US Credit Card

Chalupa_Batman — Fri, 07 Mar 2025 19:01:57 GMT

@calvinhtr1 wrote:
I am trying to switch the card I use to an American credit card, but it's not allowing me to submit because the field only allows postal codes. How can I use my US credit card? It says clearly at the top of the payments page that American credit cards are allowed, but I'm unable to save my US credit card information...

Hello @calvinhtr1

Public Mobile no longer takes US credit cards to pay for services. You can only pay with a Canadian credit card or vouchers.

From this link. https://www.publicmobile.ca/en/get-help/articles/update-or-remove-your-payment-card

Managing your payment method allows you to add, change, or update a payment method. Public Mobile currently accepts credit cards (Visa, MasterCard, American Express), Visa debit, and MasterCard debit cards issued by Canadian financial institutions. While American credit cards that are already registered can continue to be used, new registrations of American cards are not supported.

Re: US Credit Card

hTideGnow — Fri, 07 Mar 2025 20:03:34 GMT

hi @calvinhtr1

yes, while US credit card can be used to make payment, try trick is the card has to be linked to a Canadian address. If the card is linked to an US address, sorry, it cannot be used here