topic SMS problem in Get Support

SMS problem

Moni04 — Sat, 08 Mar 2025 15:56:49 GMT

Update: next day.

still nothing is working, got new eSIM installed, did nothing, updated phone to newest IOS, rebooted phone, reset network.

Can’t receive or send sms.
Tried a network reset,still nothing

data and phone calls work just fine.
IPhone 14

Re: SMS problem

Chalupa_Batman — Fri, 07 Mar 2025 19:04:55 GMT

@Moni04 wrote:
Can’t receive or send sms.
Tried a network reset,still nothing
data and phone calls work just fine.

Can you share what phone you have @Moni04

Re: SMS problem

hTideGnow — Fri, 07 Mar 2025 20:02:23 GMT

hi @Moni04

do you still have the old sim card there? remove it if it is a physical sim. If it is esim, disable the old carrier esim

and if you have iPhone, make sure iOS and carrier are both updated, and you can disable iMessage first, reboot and re-enable

Or if you have an Android, disable RCS first, reboot and re-enable it

Re: SMS problem

Moni04 — Fri, 07 Mar 2025 21:25:48 GMT

I have an iPhone. I took out the old sim and turned iMessage off and rebooted my phone and that didn’t do anything

Re: SMS problem

hTideGnow — Fri, 07 Mar 2025 21:30:22 GMT

hi @Moni04

the removal of the old sim card is important

so, only PM sim card in the phone now? make sure iMessage is on again

test voice and text now

Re: SMS problem

Moni04 — Fri, 07 Mar 2025 21:34:15 GMT

Yes the old sim is out and only have the eSIM for PM.
I turned iMessage back on as well but it can not verify my number and is using my email to receive and send iMessages.

Re: SMS problem

hTideGnow — Fri, 07 Mar 2025 21:44:55 GMT

hi @Moni04

for iMessage, the best setting to have both email and phone #

Best Settings for iPhone:
Settings -> Messages: iMessage enabled; Send as SMS enabled

MMS enabled -> Send and receive: Must display the Apple ID phone number and email address

Re: SMS problem

Moni04 — Fri, 07 Mar 2025 22:14:46 GMT

It’s all enabled, email is checked but when trying to check number it says it can not be verified