topic Re: Help in Get Support

Help

Morganne — Fri, 07 Mar 2025 17:30:28 GMT

Tried to set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell

Re: Help

Sansan — Fri, 07 Mar 2025 17:43:31 GMT

You can engage the assistance of Public Mobile agents. Can you sigin into your account and use this link.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If it doesn't work, use the next link below. I anticipate that they are busy, so keeping checking your inbox for their response. Usually 30 minutes to 2 hours and longer if indeed busy.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

eddieO — Fri, 07 Mar 2025 17:59:19 GMT

@Morganne did you leave your Bell SIM card in your phone? You should be receiving a text message from Bell asking you to confirm the number transfer. You will have 90 minutes to respond "YES". After that you can remove the Bell SIM card and place your new Public Mobile SIM card in your phone, testing periodically (ever 15 to 30 minutes) to see if you are able to make and receive calls and text messages

Re: Help

Morganne — Fri, 07 Mar 2025 18:14:31 GMT

Yes, my bell SIM card was left in my phone! I tried the online chat option but that was no help. They told me to submit a ticket. This is what is showing up

Re: Help

eddieO — Fri, 07 Mar 2025 18:29:12 GMT

@Morganne I'll send you a message with the number for the porting team to help you out. Keep an eye out on your inbox (upper left corner, icon of an envelope)