topic Re: sim card in Get Support

sim card

Mathilde-3 — Thu, 06 Mar 2025 00:45:03 GMT

i haven't received my sim card yet ordered february 16th, is this normal?

Re: sim card

Chalupa_Batman — Thu, 06 Mar 2025 00:44:05 GMT

@Mathilde-3 wrote:
i haven't received my sim card yet ordered february 16th, is this normal?

Hello @Mathilde-3

It can take up to 3-4 weeks in the snail mail aka Canada Post.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.

Re: sim card

Mathilde-3 — Thu, 06 Mar 2025 00:53:53 GMT

thank you for your reply, will wait a little longer.

Re: sim card

computergeek541 — Thu, 06 Mar 2025 05:25:58 GMT

self solution removed

Re: sim card

Shaila — Fri, 07 Mar 2025 17:49:24 GMT

I am in the same situation. Did you receive it at all ? What did you do? The customer service with this cellular service is the worst I have encountered. I regret paying for the new subscription and SIM card.

Re: sim card

Mathilde-3 — Sat, 08 Mar 2025 17:31:52 GMT

i have received my sim card yesterday and could not complete the last step to activate the phone

still problems!

Re: sim card

Dunkman — Sat, 08 Mar 2025 17:41:12 GMT

@Mathilde-3 wrote:
i have received my sim card yesterday and could not complete the last step to activate the phone
still problems!

@Mathilde-3

The last step requires that you download the PM app on your phone and to finish activation. Did you download app? If you did, what error message was shown?