topic Re: Number transfer in Get Support

Number transfer

Hailey1234 — Sat, 08 Mar 2025 06:42:30 GMT

I am getting so frustrated. It will not transfer over my number. The sim is correct, other account still active. I am the account holder. What else can it be.

Re: Number transfer

slusagm — Fri, 07 Mar 2025 14:42:30 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Number transfer

hTideGnow — Fri, 07 Mar 2025 14:45:02 GMT

hi @Hailey1234

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

Sultaneous — Fri, 07 Mar 2025 21:05:38 GMT

If you have a physical SIM card, on the back of it is a serial number. I had to take a photo to read mine... Anyways once you have that, ask PM to initialize it for you. This is what I had to do to solve this problem.