topic Subscription Change in Get Support

Subscription Change

Ade_Puzz — Sat, 08 Mar 2025 06:43:12 GMT

Hello,

I put in a request to change my subscription and it renewed yesterday and charged me the new subscription cost but it seems I am still on the old subscription. How do I change it? @CS_Agent

Thanks

Re: Subscription Change

Sansan — Fri, 07 Mar 2025 12:00:13 GMT

@Ade_Puzz sometimes refreshing the page will show the new information.

Re: Subscription Change

Ade_Puzz — Fri, 07 Mar 2025 12:31:34 GMT

Thank you for the reply, we have tried that it still does not show it

Re: Subscription Change

Sansan — Fri, 07 Mar 2025 12:43:46 GMT

And you logged out and back in using secret or incognito mode and it still doesn't chnage?

If not then use the orange chat bubble yo create a ticket or send a direct messages to agent without tagging the community as they don't read these messages.