topic Re: Billing Error: Double ordered US plan by accident in Get Support

Billing Error: Double ordered US plan by accident

jlipton — Tue, 04 Jan 2022 23:05:07 GMT

Hi Public Mobile Community,

I accidentally double ordered a US plan recently. Who do I contact in order in order to get a refund or credit on my double order?

Any info would be appreciated!

Cheers,

Josh

Re: Billing Error: Double ordered US plan by accident

meocon — Thu, 31 May 2018 17:46:28 GMT

@jlipton I recommend you send a private message to the moderator team and ask them to fix that for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Billing Error: Double ordered US plan by accident

Anonymous — Thu, 31 May 2018 18:49:27 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific.
- them can help you a lot nice team service

Good Luck

Re: Billing Error: Double ordered US plan by accident

Acekiller — Thu, 31 May 2018 19:55:23 GMT

hopefully they can get back to you in a day or 2.