topic Re: re-activation in Get Support

re-activation

frank3500 — Thu, 06 Mar 2025 21:46:19 GMT

Urgent!. My account has been suspended because credit card on file is expired, and I wanted to update the cars. Tried to login on the app and went to subscription and it wanted to start a new subscription so I selected it as no other options offered. Now whenever I try and login it keeps demanding "Let's complete your activation." No other options to get to my existing subscription , only option is going to chatbot or community. How can I deactivate the new subscription request and provide an updated card.

Re: re-activation

HALIMACS — Thu, 06 Mar 2025 21:48:56 GMT

Just don't proceed with the new activation, @frank3500

Log into your existing PM self-serve account, update the credit card, then resume service.

If your service was not inactive for 90+ days, the account is still available to be resumed with a new cycle.

Alternatively, you can get a Public Mobile payment voucher and apply it by dialing 611 from the device with the PM SIM card. (active service not required to apply a payment voucher)

Re: re-activation

TheSterlinger — Thu, 06 Mar 2025 21:54:19 GMT

Looks like your account was never attached to the Eversafe ID. Your going to need the help of an agent. Since you are not able to login to create a ticket, use the link below.

If the chatbot is working for you, it's faster response time for you to reach an agent to deactivate and get your old account back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Agent will reply to your inbox. They should be able to sort it out for you.

Re: re-activation

BKNS27 — Thu, 06 Mar 2025 21:51:26 GMT

@frank3500

You can dial 611 or call 1-855-4PUBLIC and make a manual payment with a CC or vouchers.

You can purchase a voucher at 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

Contact a CS_Agent to help you access your account to update your CC.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437