topic Re: unable to receive text messages and verification codes in Get Support

unable to receive text messages and verification codes

Czuo — Thu, 06 Mar 2025 21:01:14 GMT

I keep not receiving text messages and verification codes, which prevents me from logging into my account. How can I resolve this?

Re: unable to receive text messages and verification codes

BKNS27 — Thu, 06 Mar 2025 21:15:08 GMT

@Czuo

Click on Resend Code or Didn’t Receive Code and have it sent by calling to to your email.

Re: unable to receive text messages and verification codes

TheSterlinger — Thu, 06 Mar 2025 21:19:15 GMT

You could try resetting phone or turn airplane mode on and off to see if that will help.

Re: unable to receive text messages and verification codes

FateSmith — Thu, 06 Mar 2025 21:32:20 GMT

I am having this problem as well, ive had public mobile for YEARS. i tried turning it off and on again, airplane mode. i am about to try reporting it lost or stolen and then reclaim it after 5 mins

Re: unable to receive text messages and verification codes

will13am — Thu, 06 Mar 2025 22:31:20 GMT

@FateSmith , once you do obtain access to your self serve account, please check the eversafe ID in the profile tab to ensure the proper email and phone number association. This will ensure 2FA codes are sent out properly.

Re: unable to receive text messages and verification codes

noc_newen — Fri, 07 Mar 2025 01:37:54 GMT

@FateSmith Did you try reporting it lost/stolen, and did that allow you to get into the app via OTP from email instead of SMS?

Re: unable to receive text messages and verification codes

FateSmith — Fri, 07 Mar 2025 01:57:20 GMT

no change in the problem, cant receive phone calls, text, or auth codes