topic Re: Porting number - Status in Get Support

Porting number - Status

Pandi001 — Thu, 06 Mar 2025 21:20:57 GMT

Hi Guys,

The new subscription and porting process started yesterday. Now data is working on new phone/SIM, but phone/message still on the old Phone/SIM. Wondering what porting status is. Thanks.

Re: Porting number - Status

hTideGnow — Thu, 06 Mar 2025 17:20:36 GMT

HI @Pandi001

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Porting number - Status

Pandi001 — Thu, 06 Mar 2025 20:17:29 GMT

I got a strange message from Koodo saying there was an issue transferring phone number to Koodo. And asked me to visit koodo.com/chat. But I have no Koodo account. My old carrier is SpeakOut/7Eleven. I am porting from SpeakOut to you Public Mobile. It is strange.

Re: Porting number - Status

Pandi001 — Thu, 06 Mar 2025 20:19:34 GMT

Ok. I am checking the link you provided above.