topic Data not working in US despite CAN-US-MEX plan in Get Support

Data not working in US despite CAN-US-MEX plan

Rushil — Thu, 06 Mar 2025 19:37:09 GMT

Hi,

I have subscribed to the Can-US-Mex plan but I am not able to access the data here. My phone isn't able to catch any signal from any provider. I checked the APN settings too and also toggled airplane mode. Rebooted the device as well. But still not working.

Please help.

Thanks!

Re: Data not working in US despite CAN-US-MEX plan

Phil_Adelphus — Thu, 06 Mar 2025 20:01:57 GMT

@Rushil Do you have data roaming turned on in settings? Do you mean voice and texting aren't working either? Is your phone set to 3G, 4G/LTE or 5G?

Re: Data not working in US despite CAN-US-MEX plan

Rushil — Thu, 06 Mar 2025 20:12:35 GMT

Yes, data roaming has been turned on for the public mobile sim. Yes, neither data nor voice is working.

My phone is set to an option (4G/3G/2G) (Auto).

Thanks!

Re: Data not working in US despite CAN-US-MEX plan

Phil_Adelphus — Thu, 06 Mar 2025 20:44:11 GMT

@Rushil If you set the network to manual instead of automatic do you see any carriers listed there? What phone do you have, that would make a difference to voice calls but data should still work.

Re: Data not working in US despite CAN-US-MEX plan

Rushil — Thu, 06 Mar 2025 20:47:04 GMT

I am using Realme X2 mobile with Android 11. I set it to manual. I see Verizon 4G and 20001 4G. However, on trying to register with Verizon, it shows the service is not available.

Thanks

Re: Data not working in US despite CAN-US-MEX plan

slusagm — Thu, 06 Mar 2025 20:48:25 GMT

try all 3 provider, T-Mobile, AT&T and Verizon

try with 4G, easier to connect

Re: Data not working in US despite CAN-US-MEX plan

Phil_Adelphus — Thu, 06 Mar 2025 20:49:50 GMT

@Rushil I think with that phone voice calls will not likely work unless you can connect to 2G on T-Mobile. The USA shut down 3G in 2022 so unless the phone is VoLTE approved by Public Mobile it won't work for voice calls. If there's no T-Mobile in your area, which is quite possible because they are shutting that down too, I would try to connect to Verizon at least for data. PM's roaming partners in the USA are T-Mobile, AT&T and Verizon.

Re: Data not working in US despite CAN-US-MEX plan

Rushil — Thu, 06 Mar 2025 20:52:45 GMT

@slusagm @Phil_Adelphus I don't see it in options to select T-Mobile or AT&T. I only see Verizon 4G or 20001 4G. However, even if I click on Verizon, I am not able to connect to that.

Re: Data not working in US despite CAN-US-MEX plan

slusagm — Thu, 06 Mar 2025 21:06:01 GMT

Then it is a problem in your area

The roaming is based on US coverage, not something in PM's control

Check again when you move to another area

Re: Data not working in US despite CAN-US-MEX plan

Phil_Adelphus — Thu, 06 Mar 2025 21:25:11 GMT

@Rushil Where is the phone from, on a few sites I looked at Realme phones are not, or at least were not, available in the USA. That might be the problem, there are a number of Google results suggesting problems using Realme in the USA.

Re: Data not working in US despite CAN-US-MEX plan

Rushil — Thu, 06 Mar 2025 21:28:33 GMT

@Phil_Adelphus Ah I see. The phone is from India.