topic Transfer number in Get Support

Transfer number

Patita1000 — Thu, 06 Mar 2025 21:25:02 GMT

I have been trying to transfer my number, my previous provider confirmed the transfer and send the SMS for confirmation. all was answered, the phone number no longer appears on their end. But I cannot get public mobile to update it. My account shows another number. What I am missing? should I change SIMs? is there a step after the SMS. I am lost!

Re: Transfer number

BKNS27 — Thu, 06 Mar 2025 19:32:44 GMT

@Patita1000

If you confirmed with YES to the text from your previous carrier. The old SIM will continue to work for about 2 hours. Once it stops working and it shows SOS on your phone. Power off your phone and switch to the PM SIM or eSIM.

Re: Transfer number

Patita1000 — Fri, 07 Mar 2025 00:41:05 GMT

Unfortunately that did not work either. I still see the other phone. Nothing happened