topic Re: Issue with number transfer in Get Support

Issue with number transfer

Tion — Thu, 06 Mar 2025 18:35:44 GMT

Hi there,

I've tried submitting a support ticket multiple times now and keep getting an error message even with all of the required iunfo seemingly submitted.

I Just signed up with you folks and the number transfer never worked. I restarted my phone multiple times and waited over 24 hours but the new esim only ever had the temp number.

I got a message from Virgin, my old provider, indicating a number transfer had been received. I also got a message from Public Mobile that asked me to say YES to confirm, and I did this.

I deleted the esim thinking I could download it again, but I guess I need a new one now.

Not sure what to do here and I've been out a phone for a couple days now. Pretty frustrating.

Re: Issue with number transfer

Tion — Thu, 06 Mar 2025 18:36:17 GMT

Would be great if I could talk to a live agent, but doesn't seem to be an option.

Re: Issue with number transfer

hTideGnow — Thu, 06 Mar 2025 18:38:13 GMT

hi @Tion

from what you said, it is not a porting problem but a program with account or sim setup. You need to work with PM support. Unfortunately , there is no number to call for live support, you need to submit ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespag

Re: Issue with number transfer

Tion — Thu, 06 Mar 2025 18:47:02 GMT

ok, I'll give this another shot. I keep getting error messages when I try to submit the ticket though.

Re: Issue with number transfer

Tion — Thu, 06 Mar 2025 18:47:58 GMT

Thanks for the direct message link, that worked. Appreciate it.