topic Re: I can’t transfer my number in Get Support

I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 21:15:35 GMT

I can’t transfer my number to activate my eSIM and the chatbot has me going in circles.

Re: I can’t transfer my number

hTideGnow — Thu, 06 Mar 2025 18:43:14 GMT

hi @GillGillGill

can you explain more?

did you already activated and request porting ?

or you got stuck at the porting number step in the Subscription process?

Re: I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 18:44:12 GMT

Stuck in the activation phase

Re: I can’t transfer my number

hTideGnow — Thu, 06 Mar 2025 18:45:04 GMT

hi @GillGillGill

are you trying to port from Koodo Prepaid?

can you post a screenshot of the error screen?

Re: I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 18:49:01 GMT

I can’t get through the subscription activation even though I’ve already paid the first month

Re: I can’t transfer my number

hTideGnow — Thu, 06 Mar 2025 18:52:11 GMT

hi @GillGillGill

good, you are done activation.

if you are activating physical sim, put the sim into the phone and test it

if you are activating esim, check the settings-> Cellular screen and see if PM esim is there and if it is active

last, ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 18:54:48 GMT

I wanted to do the eSIM. There is no eSIM listed in my settings.

Re: I can’t transfer my number

BKNS27 — Thu, 06 Mar 2025 19:39:21 GMT

@GillGillGill

Go to Setting then to Cellular or Connection. There should be Add eSIM settings on your phone. If there are no Add eSIM then your phone is not eSIM compatible. You will need to purchase a SIM if this is the case.

What is the make and model of your phone?

Re: I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 19:57:34 GMT

Thank you, when I do that it asks for a QR code. I have an iPhone 14

Re: I can’t transfer my number

BKNS27 — Thu, 06 Mar 2025 21:13:40 GMT

@GillGillGill

You can use the QR code and scan it on you phone.

Re: I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 21:43:50 GMT

I never received one from PM.

Re: I can’t transfer my number

BKNS27 — Thu, 06 Mar 2025 21:46:34 GMT

@GillGillGill

Check the Spam folder.

If there isn’t in the folder. Contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t transfer my number

GillGillGill — Thu, 06 Mar 2025 21:50:25 GMT

Nope, nothing there, thank you.

I reached out to cs_agent a few hours ago and am hoping for a response.