topic Re: Worst Support System Ever? in Get Support

Worst Support System Ever?

Codoober — Thu, 06 Mar 2025 14:45:02 GMT

How long does it typically take an Admin or whatever to contact a service request? Who thought this whole community platform / needing an alternate chat etc was better than just email correspondence? Seriously weird, just need to finish this month as I cannot imagine transferring a phone again

Re: Worst Support System Ever?

hTideGnow — Thu, 06 Mar 2025 14:54:01 GMT

hi @Codoober

usually within 2 to 4 hours, did you check the community inbox for their reply?

or message them again for update.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Worst Support System Ever?

Codoober — Thu, 06 Mar 2025 16:21:36 GMT

A mobile phone company without a cellular/mobile support line seems bizarre.

Re: Worst Support System Ever?

Potion — Thu, 06 Mar 2025 16:25:24 GMT

Yes it's pathetic. I wish I could speak to a goddamn human being to help me. So frustrating and a terrible first impression.