topic Re: Payment of add-on in Get Support

Payment of add-on

Teeter63 — Thu, 06 Mar 2025 14:19:17 GMT

I have made a top up payment for minutes. How long does it take until I can make outgoing c

Re: Payment of add-on

hairbag1 — Thu, 06 Mar 2025 14:21:23 GMT

@Teeter63

should be as soon as you pay and make the selection. Immediately.

Re: Payment of add-on

Teeter63 — Thu, 06 Mar 2025 14:55:07 GMT

It must be a technical issue because I can receive incoming calls but I am unable to make outgoing calls. I always get the message I have run out of minutes.

Re: Payment of add-on

hTideGnow — Thu, 06 Mar 2025 14:55:11 GMT

HI @Teeter63

make sure you reboot the phone as well

Re: Payment of add-on

BKNS27 — Thu, 06 Mar 2025 16:14:21 GMT

@Teeter63

Are you on the $15 plan?
Did you purchase the $5 Canada-wide talk booster Add-on?

Re: Payment of add-on

Teeter63 — Thu, 06 Mar 2025 18:57:32 GMT

Yes I did, and I still can't make out-going calls. I am able to receive calls.

Re: Payment of add-on

Teeter63 — Thu, 06 Mar 2025 18:59:04 GMT

And yes I am on the 15$ plan.

Re: Payment of add-on

hairbag1 — Thu, 06 Mar 2025 19:00:34 GMT

@Teeter63 wrote:
Yes I did, and I still can't make out-going calls. I am able to receive calls.

So you're sure you bought the Canada wide Talk Booster for $5 ? Log in on the app to confirm you got the correct add-on, successfully. It should work if you did.

Re: Payment of add-on

hTideGnow — Thu, 06 Mar 2025 19:00:49 GMT

hi @Teeter63

if possible, try your sim card on another phone

or ask PM to check the account for you.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment of add-on

Teeter63 — Thu, 06 Mar 2025 21:01:51 GMT

I thank you so much for your help! I was able to successfully resolve my problem using the direct messaging to a CS agent. Your links were incredibly helpful! So grateful!

Teeter63