topic Re: Loop in app in Get Support

Loop in app

GEOFF007 — Wed, 05 Mar 2025 16:15:18 GMT

Hello, I want to share my experience with the PM app. It was stuck in a loop. Multiple attempts to login and it would repeatedly take me back to the login page. (I received the text 2fa then it would restart the process)

I was checking the box Labeled : Make this a trusted device. Leaving the box unchecked allowed me to login. (Also FYI it seems you can't copy and paste passwords in the app). Thanks

Re: Loop in app

hTideGnow — Wed, 05 Mar 2025 16:25:56 GMT

HI @GEOFF007

probably app cache problem, try uninstall and reinstall the app

for for password copy, it could be done on purpose as a safety feature, many bank apps do that

Re: Loop in app

MYTH-BUSTER — Thu, 06 Mar 2025 04:23:38 GMT

I am having the same issue, fresh install. Can't login in app, just loops back to the main page.

I also cannot login to the website, again it sends me the 2FA code, I enter the code, and it just resets back to the main page. I click on MY ACCOUNT and nothing happens.

Re: Loop in app

Doukhobor — Thu, 06 Mar 2025 04:29:36 GMT

Turns out I was using an old account login, and not my new one. Nevermind, nothing to see here.

Re: Loop in app

GEOFF007 — Thu, 06 Mar 2025 13:17:48 GMT

I was able to get it to work by NOT selecting the "trusted device" box. Also I had to manually put in my password. (Not copy and paste). Good luck