topic Re: Talk issues in Get Support

Re: Talk issues

Zindel — Thu, 06 Mar 2025 00:52:50 GMT

I cannot make calls or receive calls. Please advise

Re: [NEW] Scheduled Maintenance March 4th - March 5th

hairbag1 — Thu, 06 Mar 2025 00:49:11 GMT

the planned maintenance is complete now...your service should working again. Try rebooting cellphone and try again. Is text and data working as expected ? Dial 611 to hear current plan status.

Re: [NEW] Scheduled Maintenance March 4th - March 5th

Dunkman — Thu, 06 Mar 2025 00:52:14 GMT

@Zindel

More details would be helpful. Does text work? data?

What phone are you using right now? There have been several reports with talk issues with certain model phones (usually international phones, older phones).

Iphone 11

Zindel — Thu, 06 Mar 2025 05:25:09 GMT

SuddenlyI am not able to make calls or receive calls on my iPhone. I can still use the phone to make and receive text and send emails.

please advise

Re: Iphone 11

hTideGnow — Thu, 06 Mar 2025 01:38:34 GMT

hi @Zindel

try reboot your phone, then Reset network Settings

also, try your sim card on another phone

Re: [NEW] Scheduled Maintenance March 4th - March 5th

Zindel — Thu, 06 Mar 2025 01:57:09 GMT

I was told I need to get another SIM card. I went to enter my MasterCard number and it was refused. I tried another card and it was refused. Both of them are valid cards. Please advise

Re: Talk issues

computergeek541 — Thu, 06 Mar 2025 03:36:04 GMT

Re: Talk issues

computergeek541 — Thu, 06 Mar 2025 06:28:47 GMT

Re: [NEW] Scheduled Maintenance March 4th - March 5th

Zindel — Fri, 07 Mar 2025 13:24:31 GMT

thank you for responding. I have an iPhone 11

Re: [NEW] Scheduled Maintenance March 4th - March 5th

Dunkman — Sat, 08 Mar 2025 16:25:31 GMT

@Zindel wrote:
thank you for responding. I have an iPhone 11

@Zindel

If still having issues, a new SIM card will not help this situation. If you have a physical SIM card, maybe try the SIM card in another phone. That will help determine whether hardware issue versus PM service.

Did you try a network reset of phone as suggested earlier?

Re: [NEW] Scheduled Maintenance March 4th - March 5th

Zindel — Sun, 09 Mar 2025 00:05:14 GMT

my phone is now working. I did do a reset but nothing happened. The problem was solved by getting a new eSIM.

Re: [NEW] Scheduled Maintenance March 4th - March 5th

Zindel — Thu, 13 Mar 2025 16:25:15 GMT

I’d still like to know why this happened since it’s a second time

Re: Talk issues

Zindel — Fri, 14 Mar 2025 15:34:03 GMT

Please explain why I was unable to make phone calls or receive phone calls and what I can do to avoid it since this is the second time it has happened