topic Re: Cannot receive code by text to get into my account? in Get Support

Cannot receive code by text to get into my account?

JoyLuck — Thu, 06 Mar 2025 02:50:15 GMT

I am trying to log into my PM account with a browser. I am not getting the code to enter by text. Is anyone else having this issue right now?

Re: Cannot receive code by text to get into my account?

hTideGnow — Thu, 06 Mar 2025 02:56:01 GMT

hi @JoyLuck

can you click Didn't receive code and then choose Send email or send voice message? you can then get the code on email or voicemail

if not, then ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot receive code by text to get into my account?

slusagm — Thu, 06 Mar 2025 03:01:26 GMT

i was able to get the code on text around an hour ago.

but i have browser remember me, so I don't need the code now

Re: Cannot receive code by text to get into my account?

JoyLuck — Thu, 06 Mar 2025 03:03:06 GMT

@hTideGnow

Yes, I can get the code by choosing email or voice message

I am wondering if there is an issue right now with the confirmation code being sent by text? Does it work for you right now for text in a web browser?

Re: Cannot receive code by text to get into my account?

JoyLuck — Thu, 06 Mar 2025 03:04:31 GMT

@slusagm

Do you mind clearing your browser cache and testing?

Re: Cannot receive code by text to get into my account?

JoyLuck — Thu, 06 Mar 2025 03:13:05 GMT

@slusagm @hTideGnow @hairbag1

Okay it is working now. The original codes took about 20 minutes to get to me, but I just tried again and I am receiving the code right away now.

Re: Cannot receive code by text to get into my account?

slusagm — Thu, 06 Mar 2025 03:33:49 GMT

That's long, but you still beat me. I was trying on another browser just moment ago, got it within a min, which is normal for me

Re: Cannot receive code by text to get into my account?

JoyLuck — Thu, 06 Mar 2025 03:36:19 GMT

@slusagm Thank you for testing for me.