topic Re: My Public Mobile Account has issue in Get Support

My Public Mobile Account has issue

Chouchou2008 — Thu, 06 Mar 2025 01:43:33 GMT

My Public Mobile Account has issue, so I purchased a new sim card and active it, But still can't make phones calls(I can receive messages and use data without issue all the time), But another Publice Mobile SIm card can be used on the phone without issue( I insert both sim card inside and approvl that). You can see the first SIM card with HD sign will work, without HD will not work, I worked with Agent for couple of days already without lucky , Any one please help, I don't want to switch phoen with others.

Re: My Public Mobile Account has issue

Chouchou2008 — Thu, 06 Mar 2025 01:45:12 GMT

I can't make phone calls or receive phone calls.

Re: My Public Mobile Account has issue

hTideGnow — Thu, 06 Mar 2025 01:47:31 GMT

hi @Chouchou2008

this usually wont be a sim card problem.

There have been some service issue and it could be just that

Also, what phone do you have. PM is doing something with the 3G network and some phones from Asia might not work, that could be the reason instead of the sim card

or you can ask PM support agent to confirm ,

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My Public Mobile Account has issue

Chouchou2008 — Thu, 06 Mar 2025 01:54:54 GMT

As my screen shot , I insert two Public mobile SIM card into my phone, one is working , one is not.

Re: My Public Mobile Account has issue

Chouchou2008 — Thu, 06 Mar 2025 01:57:36 GMT

And I already worked with CS agent for almost one week, no lucky

Re: My Public Mobile Account has issue

BKNS27 — Thu, 06 Mar 2025 02:05:22 GMT

@Chouchou2008

Since Mom’s SIM works in your phone and the Grandpa M’s SIM doesn’t work. It sounds like it is related to the Grandpa M’a account.

Call 1-855-4PUBLIC from another phone since 611 doesn’t work to check on the status of the account.
Check to if the account is suspended with an expired CC on record. If it suspended, you need to make manual payment to continue service.

Re: My Public Mobile Account has issue

Chouchou2008 — Thu, 06 Mar 2025 02:09:15 GMT

The SIM card will work on another iPhone just has issue on the phone and the only different is HD beside SIM card one and no hd sign beside SIM card 2

Re: My Public Mobile Account has issue

Chouchou2008 — Thu, 06 Mar 2025 04:30:34 GMT

I tried to insert my SIM card having issue to my iphone and it works but weired way:

When I make phone calls, I will see it changes or swtich to 3G, While I use date, it will change to 5G+.

So that is some setting from Public mobile need to enable something or HD when I make phone calls.