topic Re: Incompatible Data-Add Ons! in Get Support

Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 00:38:42 GMT

Hi, I am wondering if anyone else is having the issue of the free holiday data add-ons showing incompatible on their account? I have the $15 250mb at 3g speeds plan.

Edit: I submitted a support ticket regarding this issue but I wanted to post here to ask if this is now normal.

Edit: It also no longer shows my 100 minutes included in my plan so I have no idea who many minutes I have left! It looks like no minutes are included at all in my plan!

Re: Incompatible Data-Add Ons!

Chalupa_Batman — Thu, 06 Mar 2025 00:08:37 GMT

@LitlLdy wrote:
Hi, I am wondering if anyone else is having the issue of the free holiday data add-ons showing incompatible on their account? I have the $15 250mb at 3g speeds plan.

Hello @LitlLdy

I don't know for sure but I think it may have something to do with the fact you're still on the 3G plan and your area was affected by the 3G upgrades. ???? I know Meow and Yummy are in the same boat.

Re: Incompatible Data-Add Ons!

hTideGnow — Thu, 06 Mar 2025 00:09:20 GMT

hi @LitlLdy

Oracle @softech confirmed that is just a glitch and will be fixed tomorrow

https://productioncommunity.publicmobile.ca/t5/Get-Support/Holiday-add-on-becomes-incompatible/m-p/1315061#M904973

@Chalupa_Batman just a system glitch, no need to upgrade plan

Re: Incompatible Data-Add Ons!

hairbag1 — Thu, 06 Mar 2025 00:10:33 GMT

@LitlLdy

~~does your regular plan include unlimted data~~ ?

Never mind...it's just another PM system glitch, I see.

Re: Incompatible Data-Add Ons!

Chalupa_Batman — Thu, 06 Mar 2025 00:09:53 GMT

@hTideGnow wrote:
hi @LitlLdy
Oracle @softech confirmed that is just a glitch and will be fixed tomorrow
https://productioncommunity.publicmobile.ca/t5/Get-Support/Holiday-add-on-becomes-incompatible/m-p/1315061#M904973

@Chalupa_Batman just a system glitch, no need to upgrade plan

Thanks for the link. So much action happens while I'm at work. HAHAHA.

Re: Incompatible Data-Add Ons!

Sansan — Thu, 06 Mar 2025 00:10:11 GMT

Someone else posted about it early this morning also.

Re: Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 00:10:20 GMT

@Chalupa_Batman wrote:

Hello @LitlLdy
I don't know for sure but I think it may have something to do with the fact you're still on the 3G plan and your area was affected by the 3G upgrades. ????

@Chalupa_Batman ,

I hope that’s not the reason. I will update what the CS_Agent says.

Re: Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 00:11:55 GMT

@hTideGnow wrote:
hi @LitlLdy
Oracle @softech confirmed that is just a glitch and will be fixed tomorrow
https://productioncommunity.publicmobile.ca/t5/Get-Support/Holiday-add-on-becomes-incompatible/m-p/1315061#M904973

@Chalupa_Batman just a system glitch, no need to upgrade plan

@hTideGnow , thank you! I was panicking.

Re: Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 00:17:13 GMT

@hairbag1 wrote:
@LitlLdy
~~does your regular plan include unlimted data~~ ?
Never mind...it's just another PM system glitch, I see.

@hairbag1 , that’s ok. I figured you missed the part of my post that said “I have the $15 250mb at 3g speeds plan.” 🤣 It doesn’t have unlimited data. 😉

Re: Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 01:52:04 GMT

Update: I received a response back from a CS_Agent “As it was also mentioned in the Community, this seems to be a known issue and the only thing to do is to wait”.

Since this last maintenance, I don’t even know how many minutes I have left out of the 100 minutes that are included in my plan due to those don’t even show on my account anymore 😞

Re: Incompatible Data-Add Ons!

hTideGnow — Thu, 06 Mar 2025 01:57:52 GMT

hi @LitlLdy

maybe 1-855-4PUBLIC can help

or if you have idea how many minutes you have earlier, then with the help of your call log on the phone, you can estimate

Re: Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 02:10:46 GMT

@hTideGnow wrote:
hi @LitlLdy
maybe 1-855-4PUBLIC can help
or if you have idea how many minutes you have earlier, then with the help of your call log on the phone, you can estimate

@hTideGnow , thank you, that was a great idea! I never thought of that! I just called it but it only tells me how many Int’l long distance add-on minutes I have left but not how many minutes I have left of my 100 included minutes in my plan! 😞 At least I know I have enough of the Int’l long distance add-on minutes.

Re: Incompatible Data-Add Ons!

bourgogne — Thu, 06 Mar 2025 04:19:08 GMT

Hello

I got the same message regarding my gift data from previous years. Hope it is indeed a glitch.

Bourgogne

Re: Incompatible Data-Add Ons!

LitlLdy — Thu, 06 Mar 2025 19:48:15 GMT

Update: I have checked my account a few times today, so hopefully I am not saying this to soon to jinx myself 🙏🏼… so far all my holiday gift add-ons “data & minutes” are back to showing compatible & I can now see my 100 outgoing included plan minutes & how many I have left!

Thank you everyone for being patient with me during my panic attack 🥰