topic Re: Problem Transferring number in Get Support

Problem Transferring number

anniese — Thu, 06 Mar 2025 00:48:02 GMT

I setup 2 new accounts and transferring 2 numbers from another service provider. I followed the same steps as provided. The first one was completed successfully with no issue. The 2nd one seems to be just half way through. My Public mobile account and the esim are showing the number that I wanted to transfer in and I could make phone call, but incoming calls and SMS messages are still going to my old service provider.

Re: Problem Transferring number

hTideGnow — Thu, 06 Mar 2025 00:39:18 GMT

hi @anniese what you experiencing is normal when the port is not done yet

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Problem Transferring number

anniese — Thu, 06 Mar 2025 03:34:47 GMT

Hi hTideGnow,

Thank you for the information provided.
After creating a ticket, the CS agent helped to re-initiate the number transfer and my number was successfully transferred.