topic Re: payments in Get Support

payments

rjsdesign1 — Thu, 06 Mar 2025 00:40:24 GMT

I recently noticed three different payments on my visa account. We only have two accounts?

Account holder for xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Re: payments

hTideGnow — Thu, 06 Mar 2025 00:05:56 GMT

hi @rjsdesign1

first, remove the phone numbers, we don't need it here as we are just customers

are the 3 different payments on different dates? and you have only 2 lines?

ask PM support agent to confirm. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: payments

Chalupa_Batman — Thu, 06 Mar 2025 00:12:13 GMT

As per @hTideGnow please remove your personal info ASAP as these are not private. Tagging @computergeek541

Have you contacted your credit card company to confirm these are all actual payments and one is not stuck in pending status? I'd suggest contacting them first and foremost to make sure. Do not in any way reverse the fee as it can affect both accounts. If it's an actual charge, then for sure contact a CS Agent to resolve. Just know this, there have been a few folks over the last few days with the same issues.