topic Re: Need help in Get Support

Need help

Terrluc — Wed, 05 Mar 2025 23:39:16 GMT

Lost SIM card before I fully activated account so when I get text code to number i dont get the code because I don’t have the SIM card. Prepaid is recurring payments so I figure I gotta go through my bank to stop payments

Re: Need help

hTideGnow — Wed, 05 Mar 2025 23:41:41 GMT

hi @Terrluc

lost it already before it is fully activated? Was the code already entered on the system?

But a new Public Mobile sim card from Koodo and Telus store or on Amazon.ca. Then ask PM support agent to update the sim card number

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help

slusagm — Wed, 05 Mar 2025 23:42:11 GMT

on the text code page, if you click Didn't receive code, is send email an option? can you receive the code that way?

if you can't, then ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help

BKNS27 — Wed, 05 Mar 2025 23:59:14 GMT

@Terrluc

If you dispute the charges with your CC company. You will be forced to pay your monthly payments with vouchers.