topic Re: Can't enter shipping address in app or website when ordering a SIM in Get Support

Can't enter shipping address in app or website when ordering a SIM

BoneDog — Sun, 16 Mar 2025 15:36:00 GMT

The app and website both don't find my street address or offer any "corrections".

Re: Can't enter shipping address in app or website when ordering a SIM

slusagm — Wed, 05 Mar 2025 22:34:49 GMT

is that a new address for a new area? yes, the auto lookup sometimes not able to find all address. ask PM to add the address there. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you want to safe money, buy it from Amazon for cheaper, just $5. Or buy from local Telus or Koodo store for $10, just make sure they sell you the correct PM sim card

Re: Can't enter shipping address in app or website when ordering a SIM

BoneDog — Wed, 05 Mar 2025 22:37:42 GMT

It's not a new development, 20+ years old. I'm in contact with them but found out later about buying a Telus SIM. The Amazon SIM link that I found was labelled as a prepaid SIM, not sure that's what I want. Are all PM SIMs prepaid?

Re: Can't enter shipping address in app or website when ordering a SIM

slusagm — Wed, 05 Mar 2025 22:39:22 GMT

yes, prepaid sim card is correct as PM is a prepaid provider

this is the one to buy

https://www.amazon.ca/Public-Mobile-Unlocked-Canadas-Subscription/dp/B0CD896ZZH

Re: Can't enter shipping address in app or website when ordering a SIM

BoneDog — Wed, 05 Mar 2025 22:40:28 GMT

Okay, found this SIM card on Amazon

https://www.amazon.ca/Public-Mobile-Unlocked-Canadas-Subscription/dp/B0CD896ZZH

Is it the one I want for my 5g Canada/US/Mex 10GB plan?

Re: Can't enter shipping address in app or website when ordering a SIM

will13am — Wed, 05 Mar 2025 22:40:29 GMT

@BoneDog wrote:
It's not a new development, 20+ years old. I'm in contact with them but found out later about buying a Telus SIM. The Amazon SIM link that I found was labelled as a prepaid SIM, not sure that's what I want. Are all PM SIMs prepaid?

@BoneDog , Public Mobile is a prepaid service. Amazon has several Public Mobile SIM card links. Try this one.

https://www.amazon.ca/Public-Mobile-Unlocked-Canadas-Subscription/dp/B0CD896ZZH

Re: Can't enter shipping address in app or website when ordering a SIM

BoneDog — Wed, 05 Mar 2025 22:44:10 GMT

Thanks all for the URLs. I guess the wording is a bit confusing as this Amazon page does not call it a prepaid SIM and whereas PM is a prepaid service, it's not quite what prepaid meant back in the day (20 yrs ago).