topic I can't activate (Activation Error) in Get Support

I can't activate (Activation Error)

Rel23 — Wed, 05 Mar 2025 22:12:47 GMT

Hello,

I keep getting an error activating my account. I'm trying to port from Telus. Can someone help me please?

Re: I can't activate (Activation Error)

slusagm — Wed, 05 Mar 2025 22:33:20 GMT

where you see the activation error? or was it an error about number not able to transferred? or payment error?

if you were using app and go to the last step and got the error, it shouldn't be "keep getting an error"

but you can ask PM to check. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't activate (Activation Error)

Rel23 — Wed, 05 Mar 2025 23:52:34 GMT

It's showing up when I'm activating the subscription. It just says "subscription not activated"on Step 6.

Re: I can't activate (Activation Error)

hTideGnow — Wed, 05 Mar 2025 23:58:52 GMT

HI @Rel23

this is a common activation error, but this issue has nothing to do with porting. Are you activating esim or physical sim? You can try your physical sim in a phone to see if it connects. Or with esim, check Settings->Celullar screen and see if the Public Mobile esim is there. Enable it (or Turn on this line) and set it as Primary and try.

if that does not help, you will need PM support agent to help to resolve this. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage