topic Re: esim install error in Get Support

esim install error

IsaE — Wed, 05 Mar 2025 20:42:03 GMT

My esim installation failed. I can no longer access my account because the validation code to login is being sent to the new number which does not work due to the esim install error. How do I fix this?

Re: esim install error

slusagm — Wed, 05 Mar 2025 20:47:36 GMT

Is that esim on your phone already? Check the Sim Manager, it could be there. if it is , just enable it and set as Primary

If you cannot find it, then ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim install error

Dunkman — Wed, 05 Mar 2025 20:50:34 GMT

@IsaE

If new customer, did you receive an email with a QR code for eSIM?

You could ask try to get 2FA email instead of text. Do you see "didn't receive code" link? Click on it and see if you get 2FA email instead.

Re: esim install error

IsaE — Wed, 05 Mar 2025 20:54:14 GMT

There is no QR code in my activation email

Re: esim install error

IsaE — Wed, 05 Mar 2025 20:55:07 GMT

There is no email option for validation code, only text or voicemail (to the number that does not work)