topic Re: Datos in Get Support

Datos

Carlos1993 — Wed, 05 Mar 2025 19:55:45 GMT

I paid for my plan and they didn't give me my full data, they only gave me the data I had left from last month

Re: Datos

slusagm — Wed, 05 Mar 2025 20:03:57 GMT

I think it is a cache problem. Use browser with Incognito mode to login and check again.

Re: Datos

Carlos1993 — Wed, 05 Mar 2025 20:17:40 GMT

It's still the same, yesterday I made my payment and out of 20 GB they only gave me 6, notifying me that I had already used up 75% of the data.

Re: Datos

eddieO — Wed, 05 Mar 2025 20:20:12 GMT

@Carlos1993 if you are using the Public Mobile app you can also force a refresh by going to the first tab where it shows how much data you have used so far, then press on the centre of the screen and drag downwards (you might need to try a couple of times), this should update the counts and you'll know if it's showing the correct time in the middle of the screen where it says "Last Updated: Mar 5, 3:20pm"

Re: Datos

Carlos1993 — Wed, 05 Mar 2025 21:00:40 GMT

I have been updating it since yesterday and it is still the same, the data is incomplete, I only have 3 GB left, this service is unfair

Re: Datos

eddieO — Wed, 05 Mar 2025 21:16:27 GMT

@Carlos1993 Not to worry, I'm sure this can be sorted out for you. First thing I would do is go into the app/website and look under Manage Subscription to confirm that your "Current Subscription" is showing the correct details. You should also go back to the first "main" tab and look at the Usage Breakdown, you should be able to see how your usage has been for the last few days or weeks. If it's still not correct I would contact a support agent to get them to look into it for you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)