topic Re: subscription not activated in Get Support

subscription not activated

Faraz1845 — Wed, 05 Mar 2025 19:46:36 GMT

I am porting my number from rogers but at the end of activation I received same massage over and over again 'subscription not activated' I already paid for subscrtiption plus new physical simcard

Re: subscription not activated

slusagm — Wed, 05 Mar 2025 19:49:58 GMT

PM can help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription not activated

hTideGnow — Wed, 05 Mar 2025 19:50:18 GMT

HI @Faraz1845

no worries, it is a just a common activation issue. You will need PM support agent to help, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage