topic Re: activate account in Get Support

activate account

pollywuu — Wed, 05 Mar 2025 18:11:55 GMT

It always shows system error when I try to activate my account. I forget my PIN, so can't do it through the phone

slusagm — Wed, 05 Mar 2025 18:14:31 GMT

you need PM to help to fix the activation error:

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow — Wed, 05 Mar 2025 18:21:20 GMT

were you using the app and got that error on Step 6 the Final step?

This is just a common activation but support agent can help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27 — Wed, 05 Mar 2025 20:13:24 GMT

You can reset your PIN on your account then try calling again.