topic Unable to activate my subscription in Get Support

Unable to activate my subscription

Idkwid — Wed, 05 Mar 2025 21:14:30 GMT

Hello,
I recently purchased a mobile plan, however I am unable to activate my subscription through the mobile app, asking me to contact the support.

How can I get assistance with that?

Thanks

Re: Unable to activate my subscription

hTideGnow — Wed, 05 Mar 2025 17:20:23 GMT

HI @Idkwid

for the issue, you will need PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to activate my subscription

Idkwid — Wed, 05 Mar 2025 17:22:30 GMT

Thanks for your help @hTideFnow