topic Re: Pls help, Do I get any text when port is completed and how long does it take? in Get Support

Pls help, Do I get any text when port is completed and how long does it take?

Samin3 — Wed, 05 Mar 2025 08:43:44 GMT

Hey everyone, I switched to PM from Bell last night at 9pm. Now both my sim have the same number. Any incoming calls are going to my bell sim and I can make outgoing calls from my PM with the same number as well. The PM app shows my old number but not receiving any calls.

Its been around 8 hrs since I switched if that helps.
Any help will be much appreciated

Re: Pls help, Do I get any text when port is completed and how long does it take?

Mxt — Wed, 05 Mar 2025 09:32:38 GMT

@Samin3 Did you get a SMS message from Bell asking to confirm if you'd like to port your number to PM? (Should reply Yes with 90 minutes). Did you reboot your phone? Try to reset your network settings and reboot your phone again.

Re: Pls help, Do I get any text when port is completed and how long does it take?

Samin3 — Wed, 05 Mar 2025 09:34:44 GMT

Yes sir. I did get the text and replied “YES” within a min. I didn’t reset my network settings but did restart the phone. Thanks for your reply

Re: Pls help, Do I get any text when port is completed and how long does it take?

Mxt — Wed, 05 Mar 2025 09:38:07 GMT

Please try to reset your network settings and reboot your phone. Let see how it goes!

Re: Pls help, Do I get any text when port is completed and how long does it take?

Samin3 — Wed, 05 Mar 2025 09:43:22 GMT

Just did a reset of my network settings and the phone rebooted itself. Tried calling my number from another phone and it went to the bell sim unfortunately.

Re: Pls help, Do I get any text when port is completed and how long does it take?

Mxt — Wed, 05 Mar 2025 09:45:46 GMT

I have sent you porting support team number. Check your Community inbox and call them.

Re: Pls help, Do I get any text when port is completed and how long does it take?

Samin3 — Wed, 05 Mar 2025 09:50:03 GMT

Just checked and there was nothing in my inbox. Do u mind sending that again?

Re: Pls help, Do I get any text when port is completed and how long does it take?

Mxt — Wed, 05 Mar 2025 10:00:12 GMT

@Samin3 PM porting team hours: 8am – 10pm ET.

Re: Pls help, Do I get any text when port is completed and how long does it take?

Mxt — Wed, 05 Mar 2025 10:22:18 GMT

@Samin3 Please check your PM again! Thanks.

Re: Pls help, Do I get any text when port is completed and how long does it take?

Phil_Adelphus — Wed, 05 Mar 2025 12:08:01 GMT

@Samin3 Just checked and there was nothing in my inbox. Do u mind sending that again?

Just to make sure you're looking in the right place, your inbox is at the envelope icon top right of this page. If you don't see an envelope then tap your avatar to access messages.

Re: Pls help, Do I get any text when port is completed and how long does it take?

hairbag1 — Wed, 05 Mar 2025 14:14:09 GMT

@Samin3

Not sure if it has anything to do with the scheduled outage announced yesterday...

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