topic Re: Double payment in Get Support

Double payment

Mtlguy — Tue, 04 Mar 2025 22:24:00 GMT

I was charged twice from my account for my plan, how do I request a refund?

Re: Double payment

HALIMACS — Tue, 04 Mar 2025 22:29:49 GMT

@Mtlguy

Firstly, make sure the 2nd payment has 'settled' from your payment card and isn't just pending.

Then, if you're sure it was paid twice, then confirm the payments on your self-serve account display as twice.

Then contact the customer support agents to refund it.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Double payment

slusagm — Tue, 04 Mar 2025 22:59:27 GMT

where you see the double payment? if you see 2 lines on the Payment history on My Account, those are not double payment. PM breaks down a renewal into 2 lines instead of just one single line

Re: Double payment

abtest — Tue, 04 Mar 2025 23:12:09 GMT

@MtlguyAny chance you did a plan change and didn't chose to have it start on the next renewal?

Re: Double payment

BKNS27 — Wed, 05 Mar 2025 02:27:25 GMT

@Mtlguy

If there was a double payment. The extra payment will stay in your account as credit for the next month bill payment.

If you rather have a refund but it may take a few weeks to process. Contact a CS_Agent as per @HALIMACS instructions.