topic Re: Signed up today but getting charged incorrect price? in Get Support

Signed up today but getting charged incorrect price?

Kmodee — Tue, 04 Mar 2025 23:05:18 GMT

I signed up today after reviewing plans for many days. It listed as 39$ but was shown when signing up as 35$. Any ideas?

Re: Signed up today but getting charged incorrect price?

slusagm — Tue, 04 Mar 2025 23:08:41 GMT

did you choose the wrong plan? If you signed up for $39, it should charge you $39+tax. Even with a friend code, the $10 off is just a credit and will be added to your account after, and not during your subscription

you might want to take a screenshot just in case. Complete the activation and go back and check if that is the plan you want

if anything wrong, ask PM , Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signed up today but getting charged incorrect price?

TheSterlinger — Tue, 04 Mar 2025 23:12:15 GMT

If you signed up today, there are no $39.00 plan. There is a $35.00 plan. With tax that would be $39.5. Are you sure that's not correct?

Re: Signed up today but getting charged incorrect price?

Kmodee — Tue, 04 Mar 2025 23:15:47 GMT

Maybe that’s it.. maybe I missed the tax being added on where I was looking. I’m waiting on SIM card. Will verify again with screenshots like slusagm mentioned.

Re: Signed up today but getting charged incorrect price?

Chalupa_Batman — Tue, 04 Mar 2025 23:17:51 GMT

So there's the thing @Kmodee ... because you tagged "Joining Public" I'm going to assume you're new signing up. This is my thought. There is no $39 plan that I see here. It MAY be in your area but don't know where that is to confirm. My thought, you may have been on an older cache file and the price actually dropped $4 to $35. The question is, other than the price change, is there anything else about the plan that's different?