https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-download/m-p/1314709#M904780 <P>I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to a blank screen. I tried the online chat and the person told me to come here as they can’t help.</P> Tue, 04 Mar 2025 22:05:47 GMT GarryB31 2025-03-04T22:05:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-download/m-p/1314709#M904780 <P>I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to a blank screen. I tried the online chat and the person told me to come here as they can’t help.</P> Tue, 04 Mar 2025 22:05:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-download/m-p/1314709#M904780 GarryB31 2025-03-04T22:05:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-download/m-p/1314710#M904781 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/530363">@GarryB31</a>&nbsp;wrote:<BR /><P>I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to a blank screen. I tried the online chat and the person told me to come here as they can’t help.</P><HR /></BLOCKQUOTE><P>Public Mobile doesn't have online chat. The chatbot is automated and it shouldn't have directed you back to the1 Community message forums.&nbsp; &nbsp;Please use the following link to contact customer service:&nbsp;&nbsp;<BR /><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 04 Mar 2025 22:06:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim-download/m-p/1314710#M904781 computergeek541 2025-03-04T22:06:31Z