topic Re: Unable to send text or messages to Android phones in Get Support

Unable to send text or messages to Android phones

APR_09411009 — Fri, 06 Sep 2024 16:33:34 GMT

I have recently joined public mobile. I haven’t sent a message or text to Android phones since then. I have no issues with iPhone (blue speech bubble) but can’t send any messages to Android phone (green speech bubble).

Re: Unable to send text or messages to Android phones

will13am — Fri, 06 Sep 2024 16:41:19 GMT

@APR_09411009 , you need to enable SMS as the default text format instead of iMessages.

Re: Unable to send text or messages to Android phones

Meow — Fri, 06 Sep 2024 17:21:29 GMT

If you use NATIVE Android app then everything works as expected.

If you are using 3rd party to handle your SMS/MMS you have to figure out how that works...

Re: Unable to send text or messages to Android phones

Phil_Adelphus — Fri, 06 Sep 2024 17:24:47 GMT

@APR_09411009 Assuming you have the SMS toggle turned on, go to Settings - Messages - Send & Receive and make sure your phone number is checked there.

Re: Unable to send text or messages to Android phones

computergeek541 — Fri, 06 Sep 2024 19:27:47 GMT

@Meow wrote:
If you use NATIVE Android app then everything works as expected.
If you are using 3rd party to handle your SMS/MMS you have to figure out how that works...

The customer is using an iPhone device.

Re: Unable to send text or messages to Android phones

Resiiscool — Tue, 04 Mar 2025 17:03:46 GMT

Hi, I just switched to Public and having the same issue. What did you do to resolve it?

Re: Unable to send text or messages to Android phones

hTideGnow — Tue, 04 Mar 2025 17:11:06 GMT

HI @Resiiscool

Make sure your iOS and Carrier Profile are both updated, then Reboot and click Reset network settings

Re: Unable to send text or messages to Android phones

Resiiscool — Tue, 04 Mar 2025 17:50:12 GMT

I did all of that. Nothing new

Re: Unable to send text or messages to Android phones

Phil_Adelphus — Tue, 04 Mar 2025 17:54:15 GMT

@Resiiscool Is this with an iPhone? If so have you tried the suggestion I made earlier in this thread?

Re: Unable to send text or messages to Android phones

Resiiscool — Tue, 04 Mar 2025 18:00:15 GMT

It is an iPhone I didn’t see your earlier post

Re: Unable to send text or messages to Android phones

hTideGnow — Tue, 04 Mar 2025 18:30:50 GMT

HI @Resiiscool

make sure iOS and Carrire Profile both updated, then toggle off Send Text Message on the iMessage settings

Reboot phone, then Reset network Settings. Go back to the iMessage settings to enable Send Text Message and try