topic Re: Amount Changes in bills in Get Support

Amount Changes in bills

gg1630 — Tue, 04 Mar 2025 16:06:31 GMT

I subscribed to the 29/month plan in December 2024, and since then I have been charged about $17/month until this month, it's back to 34 after tax, I am just curious about where the waiver amount come from for the past 3 months' charge.

Thank you!

Re: Amount Changes in bills

TheSterlinger — Tue, 04 Mar 2025 16:17:22 GMT

If you sign in and go to the Payment tab, you should see the breakdown of previous payments and adjustments. From there you should be able to determine what happened.

Re: Amount Changes in bills

Meow — Tue, 04 Mar 2025 16:22:56 GMT

How did you get charged $17 for a $29 plan??? Unless there was some limited time promotion you should pay $29+tax.

Check your plan and amounts charged after logging in to your account.

Re: Amount Changes in bills

gg1630 — Tue, 04 Mar 2025 16:31:12 GMT

Hi， I checked the receipt, I have no idea what X1 automatic top-up is

Re: Amount Changes in bills

gg1630 — Tue, 04 Mar 2025 16:33:36 GMT

I am not sure, seems the only probability there was some limited promotion... but it was not shown on my receipt

Re: Amount Changes in bills

computergeek541 — Tue, 04 Mar 2025 21:45:49 GMT

@gg1630 wrote:
I subscribed to the 29/month plan in December 2024, and since then I have been charged about $17/month until this month, it's back to 34 after tax, I am just curious about where the waiver amount come from for the past 3 months' charge.

Back in December, Public Mobile had 50% off promotions that lasted for 3x 30-day plan periods. Your plan has since reverted back to regular price.