topic Re: New customer. Physical sim installation in Get Support

New customer. Physical sim installation

Jay1111 — Tue, 04 Mar 2025 15:53:03 GMT

I purchased public mobile plan last night and tried to install esim,but it was not working. I bought a physical sim to install it..but I don't know how I can transfer my original phone no.. keep sending a code to my phone no which is not active.

Is there any way to send a code to my email address??

Re: New customer. Physical sim installation

BKNS27 — Tue, 04 Mar 2025 15:57:12 GMT

@Jay1111

You can click on Resend Code or Didn’t Receive Code and have it sent to email or call your number.

Re: New customer. Physical sim installation

Meow — Tue, 04 Mar 2025 16:01:35 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: New customer. Physical sim installation

TheSterlinger — Tue, 04 Mar 2025 16:03:29 GMT

After a few attempts of clicking send code, it should have thr option to send to email.

If that doesn't work use the below links to send a message to Public Mobile agents to update the SIM number for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that doesn't work use the next below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437