topic Re: Is on line payment down? in Get Support

Is on line payment down?

Sahara96 — Tue, 04 Mar 2025 15:47:04 GMT

Is online payment down? I have tried to pay for 2 days now and it keeps say try again later or use a different payment. which I did and got the same message.

Re: Is on line payment down?

hTideGnow — Tue, 04 Mar 2025 15:49:19 GMT

hi @Sahara96

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Is on line payment down?

BKNS27 — Tue, 04 Mar 2025 15:54:51 GMT

@Sahara96

Did you try the PM app? Go to Payment tab>Add Funds with Credit Card. Or Add Funds with Voucher.

Or dial 1-855-4PUBLIC.