topic Sim card activation issues in Get Support

Sim card activation issues

Jay1111 — Tue, 04 Mar 2025 15:20:47 GMT

I tried to install esim but it's not working. So I came to purchase the physical sim but to access my account, it only let's me send a text message to my phone number which is not working. How do I replace my sim card?

Re: Sim card activation issues

hTideGnow — Tue, 04 Mar 2025 15:21:51 GMT

hi @Jay1111

you need support agent to help to change the system profile from esim to sim card for you.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card activation issues

Dunkman — Tue, 04 Mar 2025 15:38:22 GMT

@Jay1111

Do you see the option "didn't receive code"? If you click on that link, then you may be able to get 2FA via email instead.

Also, as a warning, it can take up to 10 business days for physical SIM card to arrive via Public mobile site. Might want to consider purchase from Amazon (prime shipping) or at physical store (corporate Koodo or Telus stores).

Re: Sim card activation issues

Jay1111 — Tue, 04 Mar 2025 21:47:49 GMT

Hey,

I am not able to login to the account because of 2FA. First authentication is via email and second one is via text sms which I am not able to skip it because the sim card is not working.

Can you please go through my account and change the sim number.

I can provide the details of the sim later.

Please contact me on my email: xxxxxxxxxxxxxxxxxxxxxx

Re: Sim card activation issues

hTideGnow — Tue, 04 Mar 2025 17:10:10 GMT

hi @Jay1111

as said above, you need to message support to help