topic Re: Cancel number transfer in Get Support

Cancel number transfer

Kjmalhi — Tue, 04 Mar 2025 15:15:54 GMT

I would like to cancel a number transfer and get my public mobile number back. I requested this about a day ago and find that my old number may be in use already. I will not receive any sms to confirm this number transfer from old provider. In my public account settings my number is still showing up as my current public mobile number but cannot use it to text or call currently, due to the transfer process trying to enable my old number to my account. How do i cancel this request and keep my current public mobile number.

Re: Cancel number transfer

Dunkman — Tue, 04 Mar 2025 15:13:31 GMT

@Kjmalhi

You will need to contact customer service agent to fix your account:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437