topic Re: Subscription no data in Get Support

Subscription no data

Goz — Tue, 04 Mar 2025 22:02:47 GMT

Please what did I do to public mobile?

How come you debited me last week on February 24? But you said my next billing date is March 6. You debited me, I still don't have data. And you still want to bill me again this week.

Why are you like this?

Re: Subscription no data

hTideGnow — Tue, 04 Mar 2025 14:00:36 GMT

hi @Goz

the person you tagged "Service" does not work for Public Mobile

did you login My Account's Payment history and does it show a payment on Feb 24?

or any chance you have another account with Public Mobile?

you might need support agent to sort out the payment issue. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription no data

Goz — Tue, 04 Mar 2025 14:06:46 GMT

Thank you. I was trying to tag the customer service agent.

I only have one public mobile account. I was billed last week, yet I don't have data. Now I'm going to be billed in the next two days again!