New phone, same e-sim?

GregBell — Tue, 04 Mar 2025 22:03:14 GMT

I have purchased a new phone. Am I able to transfer my e-sim to the new phone? Or do I need a new e-sim or physical sim?

Re: New phone, same e-sim?

softech — Tue, 04 Mar 2025 11:59:28 GMT

@GregBell

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

topic Re: New phone, same e-sim? in Get Support

New phone, same e-sim?

Re: New phone, same e-sim?