topic Re: How do I set up an EverSafe account for a PM phone? in Get Support

How do I set up an EverSafe account for a PM phone?

Guy_Goodman — Sun, 02 Mar 2025 07:49:20 GMT

My PM phone was set up sometime in 2022, for my child to use. The bill is paid each month. Voice mail was not set up because the phone is used almost entirely for text messages and the occasional received call.

Shortly after it was set up, PM changed to a new customer account and message posting (online Community) system, which many people posted messages about. The transition caused many problems and many customers lost access to their accounts. In response to all the confusion, frustration and trouble caused by the transition, like many people, I decided to wait it out until all the problems were fixed, at which point I would return and transition my old PM account to the new EverSafe system.

Unfortunately, parenting and life in general threw some roadblocks in the way and I must have forgotten to set up the new ES account before the deadline to transition one’s old account over, so it seems like I don’t have one (although PM is more than happy to take my money every month).

While I know what the e-mail address is, ES and/or PM are blocking me from accessing my old account (if there is one), as far as I can tell. The instructions under “Reset your My Account and Community Email” are not working as the second and third steps (“verify your identity” and “view your partial email”) are not available after selecting “Forgot My Email”.

Instead of allowing the use of the phone to “...perform a One-Time Password (OTP) verification using your registered phone number”, that step is not available.

When a request is made to send a one time (numeric) access code to the e-mail address (associated with the old, pre-ES account), the code is not received, although I know the account works because other messages have been received on Friday.

PM’s artificial stupidity program is about as useful as a chocolate fireguard because my child was smarter than it when my child was five years old. PM’s information about how to set up a new ES account states that one must create a repair “ticket” but trying to accomplish that simple task seems to have been blocked now and the artificial stupidity program just keeps spinning me around in a circle, by blocking the ability to request such a “ticket”.

Is this kind of Kafka-esque torture being inflicted by the artificial stupidity program or people at PM? Regardless of what or whom is doing this to customers, what is the purpose? Does PM want to drive customers away to another company?

The real question I need an answer to is how can I bypass the artificial stupidity program and request a repair ticket so I can finally fix this problem and set up a functional ES account?

Before you ask, yes, I have tried looking for the solution on PM’s online community but that has proven fruitless.

Please read this entire message before posting a response, to avoid just repeating somebody else’s answer, for example.

Please don’t copy and past what is written here. There’s no point in repeating what everybody can read right here, that’s just plain annoying.

Please respond in plain, clear English, without the jargon/double-speak; with clear, step by step instructions (so there’s no need for numerous requests for clarification after a response).

Thank you very much to anybody who tries or is able to help. It really is appreciated.

Re: How do I set up an EverSafe account for a PM phone?

Phil_Adelphus — Sun, 02 Mar 2025 12:30:46 GMT

@Guy_Goodman Contact Public Mobile customer support by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right, or tap your avatar for messages if no envelope. You only need to be logged in to this community for the link to work.

Re: How do I set up an EverSafe account for a PM phone?

slusagm — Tue, 04 Mar 2025 02:43:00 GMT

PM does not change to this Message posting system in 2022. They refresh the site around 2022, but they have been using this message system for years. I don't have the exact time, but I think they completely remove call centre and use online message/ticket system around 2017

It's not confusion to me, just something we need to be aware

They didn't block your email, just that after they change to EverSafe login system, everyone has to use sms to verify your account once. After that one time SMS verification, you can then choose to use sms to get 2FA (by default) or email or voice message

if you already did that one time thing, and unable to get the 2FA code via email, it is a problem with your mail system and not PM system. Your mail system somehow thought that is a spam an filtered it out or moved to junk inbox

you can however, choose Send Voice Message option for 2FA, then call from another phone to retrieve the voicemail with your voicemail pin. After you successfully login, you can then go to Profile, Manage EverSafe ID and change to another email address. Gmail and Hotmail/outlook mail has no trouble getting PM 2FA code

or if that does not work, you can actually just message PM for help (you probably know after you look for the solution earlier )

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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