topic Re: No phone voice call in Get Support

No phone voice call

metals — Mon, 03 Mar 2025 21:15:08 GMT

I recently purchased a US roaming add-on (data+voice) about 11 days ago. However, when I arrived US, I cannot used the roaming at all.

Not only that, now that I returned home, my phone voice does not function anymore, though text message and mobile data seems functioning properly.

I have tried everything that I know of, like manually searching the network, reboot the phone, etc.

Has anyone encountered this before or share their experience on the possible resolution?

Re: No phone voice call

Shubh2023 — Mon, 03 Mar 2025 21:18:04 GMT

Well, try talking to CS People. Here is the link - https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Tell them to take a look into your A/C

Re: No phone voice call

slusagm — Mon, 03 Mar 2025 21:18:01 GMT

too late to try to help with our roaming

but with your voice call issue, it could be unrelated with roaming as many reported similar voice trouble

may i know what phone do you have? and where you are at?

try Reboot your phone and Reset Network Settings first.

or ask PM to reprovision on the system as well. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No phone voice call

Phil_Adelphus — Mon, 03 Mar 2025 21:23:10 GMT

@metals In the USA was it just voice calls that didn't work, or was it also data and texting? Did you have data roaming turned on, if data didn't work? There are problems with voice calls in the USA if the phone is not VoLTE capable and approved by Public Mobile because there is no more 3G there. T-Mobile might still work on 2G but it's hit and miss and also being shut down. There is some work going on with Telus 3G that could also be a factor in Canada. So it would help if you let us know what phone you have, as already asked.

Re: No phone voice call

metals — Mon, 03 Mar 2025 21:37:14 GMT

thanks for all the replies. I'm in Canada and my phone is Xiaomi Rednote 13 purchased a few months ago though I believe the phone has been released for about a year. I never heard of VoLTE before until just now. For the record, voice/msg/data roaming cannot function, though data roaming seems to be function in Orlando (I was in a cruise trip).

I tried the methods mentioned above (rebooting, resetting network settings, manually select network carrier, etc) already.

It seems my best bet is to a CS agent for help. Anyway, thanks for the replies.

Re: No phone voice call

slusagm — Mon, 03 Mar 2025 21:40:35 GMT

if you have the Indian variant of the Xiaomi Rednote 13, then you might be impacted. The phone only has 850Mhz on PM and does not have 1900. PM moved away some 850Mhz for 4G and need 1900 Mhz for voice on 3G in some area.

So, where you are at? You likely impacted. Test the sim on a iPhone or Samsung that is sold in Canada to confirm

Re: No phone voice call

hTideGnow — Mon, 03 Mar 2025 21:43:43 GMT

HI @metals

Only these phones, or the newer generations of the same model line, are VoLTE whitelisted with PM

Xiaome Rednote is not on the list so you can only use 3G for voice. Your phone only has 3G-850 but not 3G-1900. PM has started moving away from 3G-850 and hence the lack of 3G-1900 on your phone really hurts you. Time for another phone, or you can change to Koodo as they support VoLTE for most phones

Re: No phone voice call

Phil_Adelphus — Mon, 03 Mar 2025 21:53:00 GMT

@hTideGnow or you can change to Koodo as they support VoLTE for most phones

Doesn't look like it based on this VoLTE compatibility list from Koodo

https://www.koodomobile.com/help/volte

Re: No phone voice call

hTideGnow — Mon, 03 Mar 2025 22:59:40 GMT

hi @Phil_Adelphus AFAIK, Koodo opens up VoLTE to most phones already, but still safer to grong the phone to Koodo store and ask them to test it out