topic Re: incorrect code message in Get Support

incorrect code message

7099803377 — Mon, 03 Mar 2025 18:01:14 GMT

I cannot confirm full service through the app as I am getting a incorrect code message

Re: incorrect code message

TheSterlinger — Mon, 03 Mar 2025 18:04:33 GMT

Sometimes the code is delayed. Does it give you the ability to send to email? Type the incorrect code 3-4 times then it should trigger email.

Re: incorrect code message

hTideGnow — Mon, 03 Mar 2025 18:18:38 GMT

HI @7099803377

you sure it is not you clicked too fast for Resend code and codes got mixed up?

try Send email and Send voicemail option. With voicemail option, you call back to VM with your phone, or another phone, to get the code.

if none of these helps, ask PM support agent to look into it, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: incorrect code message

7099803377 — Mon, 03 Mar 2025 19:04:48 GMT

Nothing works : (

Re: incorrect code message

hTideGnow — Mon, 03 Mar 2025 19:06:41 GMT

hi @7099803377

then please message support and ask them to check and help

and if your community name is a phone number, you might want to ask support agent to change to another one, you likely don't want everyone to know your phone number